Shipping & Returns
Global Logistics & Collector Return Framework
Our logistics division deploys specialized, discreet courier pipelines to ensure your fine timepieces arrive securely and without border friction. Read our complete transit breakdown, delivery protection terms, and return guidelines below.
1International Shipping Channels & Transit Timelines
Once your remittance is authenticated and your Quality Control media is approved (you maintain a 24-hour review window via Telegram), our team securely packages and dispatches your order within 24 hours utilizing one of these dedicated lanes:
Triangular Protected Transit Recommended
Essential for the European Union, UK, and strict customs territories. Near-zero border interception risk backed by full transit coverage.
Express Courier Delivery (DHL / FedEx)
Our swiftest direct option for North America and select destination hubs with straightforward administrative clearance.
Standard Registered Postal Mail
An economical choice suited for non-urgent acquisitions destined for regions with minimal border scrutiny.
2The Mechanics of Secure Triangular Routing
If you reside within European Union member states or jurisdictions enforcing rigorous customs checks, we strongly recommend deploying Triangular Shipping at checkout.
- How It Functions
- Your parcel first transits securely from our origin atelier to a consolidation hub in a neutral jurisdiction before being re-dispatched locally to your destination address, completely circumventing direct border exposure from East Asia.
- Operational Facilities & Hubs
- Primary orders dispatch from our central staging workshop located at No. 88 Tianhe Road, Tianhe District, Guangzhou, Guangdong Province, China. Our secure international transit and consolidation points include our North American depot at 500 West 2nd Street, Suite 1800, Austin, TX 78701, United States and our European distribution hub at Rüttenscheider Straße 144, 45131 Essen, Germany.
- Strategic Value
- While triangular routing incurs a minor surcharge and extended timeline due to its two-stage journey, it completely shields your shipment from unexpected VAT, import tariffs, or border holds.
3Our Delivery Guarantee & Tracking Protocol
Absolute Reshipment Guarantee
If a parcel is officially lost or intercepted in transit due to circumstances beyond your control, we manufacture and dispatch a full replacement entirely at our own expense.
Zero Import Duty Surprises
Our shipments utilize pre-vetted, optimized routing structures designed to minimize border friction, ensuring you face no unexpected customs tariffs upon arrival.
Tracking Activation Window
Your tracking reference is generated the exact moment your package leaves our staging facility. Please allow up to 72 hours for primary couriers to register initial online scans.
Recipient Responsibility
Always verify your shipping address and provide an active telephone number so local couriers can coordinate delivery. Returned shipments caused by invalid contact info may incur redelivery costs.
4The 14-Day Collector Evaluation Window
We provide an exclusive 14-day return and exchange framework starting from the exact date your package arrives.
- Strict Item Condition
- The timepiece must remain brand new, unworn, and untouched, with all original factory protective plastics and tags completely intact. Resized, fitted, or worn watches are strictly ineligible for return.
- Mandatory Desk Pre-Authorization
- Never send packages back without prior coordination. Always contact our support team on Telegram or via Email to receive authorized intake instructions and log your return.
- Authorized Return Carriers
- Dispatch returns exclusively via regular registered postal mail. Never utilize major commercial couriers such as DHL, UPS, or FedEx for return shipping—private express carriers face severe border barriers entering China and are frequently rejected or seized.
- Return Freight & Resolution
- All return transit expenses are the sole responsibility of the client. Full refunds or replacements are issued immediately once the timepiece safely arrives back at our facility and passes our inspection protocol.
Questions About Shipping or a Return?
Contact Steve and our support desk on Telegram or via Email before dispatching anything back, and we will guide you seamlessly through the process.