Returns
The 14-Day Collector Evaluation Window
If your acquisition fails to meet your expectations, you are fully entitled to request an authorized return for a refund within 14 days of receiving your package.
- Strict Item Condition
- Our return policy applies exclusively to pristine, untouched pieces. If a timepiece has been worn, resized, or handled beyond initial inspection, it is ineligible for return. Please ensure the reference remains in the exact brand-new condition in which it arrived.
- Mandatory Desk Pre-Authorization
- Always contact our support desk first before sending anything back. We will formally authorize the return, provide the designated intake address, and log your tracking information upon dispatch.
- Authorized Return Carriers
- Never utilize major commercial couriers such as DHL, EMS, UPS, or FedEx for return shipping. Private express carriers face severe border barriers entering China and are frequently rejected or seized. Always dispatch returns exclusively via regular registered postal mail.
- Return Freight Expenses
- All return shipping and transit costs are the sole responsibility of the client.
- Refund Settlement Condition
- Refunds are processed only after the physical timepiece has safely arrived back at our facility and successfully cleared our inspection protocol.
Please keep in mind that routing packages back across international borders into China involves strict administrative hurdles. Customs authorities occasionally reject inbound return parcels, forcing them back to your origin country and requiring multiple dispatch attempts over an extended timeline.
To save time and avoid international transit complications, we strongly encourage reviewing your chosen reference, factory build, and dimensions carefully prior to placing your order.
Need to Initiate a Return?
Always coordinate with our desk first so we can supply the correct intake address and step-by-step instructions.